Jakarta, May 4th 2013 - It is with sincere regret, Dyandra Entertainment, Ismaya Live, and Sound Rhythm would like to inform you that the Aerosmith Global Warming World Tour 2013 at JIExpo Kemayoran, Jakarta Indonesia on May 11th 2013, is cancelled due to security and safety reasons that was explained by the band’s official management, MSO (Mitch Schneider Organization) earlier today.
Hereby, is the letter we received from the band’s management today:
CANCEL MAY 11 SHOW IN
AEROSMITH have been forced to cancel their Saturday, May 11 concert at JIEXPO Kemayoran Jakarta, Indonesia due to safety concerns.
Despite having a massive fan base in Indonesia, the band says: “Unfortunately, we have to cancel our upcoming show in Jakarta. We want to apologize to all our fans who were expecting to see us and hope that one day we can make it up to them.
We would also like to thank everyone at Dyandra Entertainment, Ismaya Live and Sound Rhythm for the time and effort they put into the pre-production of this show.”
We, as the promoters, sincerely apologize for inconvenience caused by the unexpected news. Especially to all the fans, medias, sponsors, and everybody who has supported this event. We hope to secure a future replacement date, but at this time full time refunds will be offered to all ticket holders.
The Aerosmith concert in Jakarta was expecting 15.000 people in crowd, with 85% tickets sold so far. However, because of the cancellation, we will give a full refund starting on May 11th 2013 for online purchases and on May 13th for offline purchases. Full info on the refund process is stated online at www.aerosmithjakarta.com.
For more information, please contact our media relation officers:
Helmi Sugara Promotions: 0811 888 0893, or Sarah Deshita: 0812 853 26 266
REFUND AEROSMITH LIVE IN JAKARTA CONCERT
For buyer who made the payment through our ticket boxes such as Pizza e Birra (Gandaria City, Plaza Indonesia, Central Park, Paris Van Java), Sushi Groove Pondok Indah Mall 2, Ibu Dibyo, Aquarius Mahakam, Rajakarcis (outlet, online), Disc Tarra, Kitchenette Beachwalk Bali and all the Panorama outlets.
- Refund process will start on Monday, May 13th, 2013 in the appointed outlet where the tickets were purchased.
- All the purchase that is made by cash, bank transfer, and credit card will be refund in CASH in each outlet.
- Buyers should bring along:
o Identity card (original)
o Booking code/ e-voucher
o If payment made by credit card, please show the credit card that is used for payment.
For buyer who made the payment in ONLINE ticket-box in aerosmithjkt.com, dyandraentertainment.com, ismayalive.com (by bank transfer/ credit card):
- All the ONLINE payment via bank transfer or credit card will be refund via bank transfer.
- Refund confirmation process will start on Thursday, May 9th until May 16th, 2013 by mailing the confirmation e-mail for ticket refund to email@example.com with format as follow :
o Name of buyer
o Scanned identity card
o Booking code ticket
o Name of beneficiary, bank name, and account number
- The refund will be transferred by the promoter starting Friday, 17th – 24th May 2013.
- Promoter will make the ticket refund with the exact nominal ticket that was purchased. (excluded convenient fee 3%)
If the buyer have further question and assistance regarding this refund process, please do not hesitate to contact us firstname.lastname@example.org, twitter : @askaerosmithjkt or our hotline number 021-92092039.